Charles Hensley

Technical Product Manager (Scrum Master)

Career Summary

I am a seasoned software engineer and technical product manager with over a decade of experience in full-stack development, agile project management, and operations. Throughout my career, I have led development teams to deliver complex web applications and microservices using modern frameworks like .NET, RabbitMQ, and Azure DevOps. I specialize in SDLC documentation, CI/CD pipelines, database management, and front-end design, leveraging my technical expertise to deliver scalable, high-quality solutions. As a Certified Scrum Master (CSM, A-CSM), I am passionate about implementing agile practices, optimizing workflows, and fostering collaboration within teams. My goal has always been to combine innovation with efficiency to drive meaningful results.

Work Experience

Technical Product Manager

Voith

Jan 2022 - Present

Led two agile development teams, providing guidance on requirements, coding standards, and best practices. Maintained SDLC documentation, defined KPIs, and optimized CI/CD workflows using Azure DevOps pipelines.

Responsibilities:

Implemented RabbitMQ-based microservices for efficient communication.
Defined key performance indicators for application optimization.
Streamlined development and deployment through automated CI/CD workflows.

Technologies used:

RabbitMQ
Azure DevOps
.NET 6
Serilog
Seq

Senior Software Engineer

Voith

Feb 2020 - Jan 2022

Enhanced a legacy ASP.NET MVC application by implementing a Repository-Service pattern and Dependency Injection. Streamlined testing workflows with Robot Framework and automated front-end tests.

Responsibilities:

Developed multi-layered navigation components using JavaScript and jQuery.
Automated Excel report generation via SSRS.
Provisioned and managed MySQL databases with Entity Framework migration scripts.

Technologies used:

ASP.NET MVC
Entity Framework
SQL Server
SSRS
Robot Framework

Software Engineer II

CodeASite LLC

May 2015 - Feb 2020

Developed HIPAA-compliant web applications and integrated SharePoint O365 with Kentico for secure content management. Designed custom UI components using modern frameworks and methodologies.

Technologies used:

ASP.NET MVC
Bootstrap
SharePoint O365
SASS
jQuery

Associate Software Engineer

CodeASite LLC

Jan 2011 - May 2015

Maintained and enhanced Magento applications and developed custom PHP modules for e-commerce solutions. Managed CentOS Linux servers and optimized front-end performance.

Technologies used:

Magento
PHP
MySQL
JavaScript
CentOS

Associate Web Designer

NC State University Dept of Nuclear Engineering

Aug 2007 - June 2008

Responsibilities:

Provided PHP, HTML, CSS and Javascript support for existing sites.
Designed logos and graphics for new site layout.

Lead Web Designer Assistant

NC State University ITECS College of Engineering

Dec 2006 - July 2007

Responsibilities:

Researched integrating PHP and RSS for college web development platform
Converted legacy HTML/CGI based registration forms to PHP/MySQL
Assisted with web-based image gallery system implementation

Projects

SAP iBase Migration

July 2023 - Dec 2024

Developed a service to migrate data sent from an SAP BizTalk service to an inventory management data structure using events.

Technologies used:

.NET 7
SAP 4/hana API
Biztalk
RabbitMQ
ETL

.NET Microservices Implementation

Jan 2022 - Dec 2024

Migrated legacy backend functionality from a .NET Framework application to .NET microservices.

Technologies used:

.NET 6
Serilog
Open Api
RabbitMQ
Seq

Highlights

Scrum Framework
ASP.NET Core
SQL/MySQL
Azure DevOps
Jira/Confluence
Javascript
HTML5/CSS

Skills & Tools

Project Management

Scrum Framework
Kanban
Jira
Confluence
Azure DevOps Backlogs/Wiki
Roadmap planning
Burndown charts

Software Development

C#
ASP.Net MVC
.NET 6
Entity Framework
Razor
JWT
OAuth
Git
SOLID Principles
Open API
HTML5
JavaScript
jQuery
CSS
SCSS
PHP
Bootstrap
SASS

Operations

Azure DevOps Pipelines
YAML
RabbitMQ
Docker
ElasticSearch
MySQL
SQL Server
SSIS
SSRS
Windows Server
IIS
PowerShell
SharePoint O365
Office 365 Active Directory
CentOS Linux
WHM
cPanel
SSH

Testing & Monitoring

Serilog
Seq
Robot Framework
ElasticSearch Synthetics
Kibana

Education

BSc Computer Science

North Carolina State University

2009 - 2015

Certifications

Certified Scrum Master (CSM)

Scrumalliance.org

October 16th, 2022
Advanced Certified Scrum Master (A-CSM)

Scrumalliance.org

November 14th, 2023

Language

Interests

Cooking
Board Games
Scuba Diving